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Frequently Asked Questions
Find answers about returns, exchanges, shipping, sizing and Verium Health customer support.
What is your return policy?
Return requests must be initiated within 14 days of receiving your order. Return requests submitted after the 14-day period will generally not be granted, except when requesting an exchange for a different size.
Can I exchange an item for a different size?
Yes. If you need a different size, please contact our customer support team by email. Size exchanges may be considered even outside the standard 14-day return period, subject to product and size availability.
How long does it take to receive a refund?
Approved refunds will be processed within 30 days of the return. Processing time with your bank or payment provider may vary after the refund has been issued.
How do I contact Verium Health customer support?
Customer support is currently provided by email only. Please contact us at YOUR-SUPPORT-EMAIL@example.com .
How quickly will customer support respond?
We aim to respond to customer support emails within 48 business hours. Requests received outside normal business days may require additional calendar time.
Where does Verium Health currently ship?
We currently serve customers within the United States. International shipping is not available at this time.
Does the same sizing chart apply to every product?
No. Our general sizing chart applies only to certain products. Some Verium Health products use their own product-specific sizing measurements. Always check the sizing information on the individual product page before ordering.
What should I do if I am unsure which size to order?
Please email our customer support team before ordering if you are unsure about sizing. Because sizing can vary between products, contacting us allows us to help confirm the appropriate size for the specific product you are purchasing.
Still have a question?
Our customer care team is available by email and normally responds
within 48 business hours.
Contact Verium Health